Terms & Conditions

Last updated: 16 October 2026

Website and booking terms

Website content is general information and does not itself guarantee availability, a particular vehicle model, journey time, amenity, pickup point or price. A booking becomes subject to the specific quotation, confirmation and payment terms supplied for that journey.

Passenger numbers, luggage, accessibility needs, route details, timings and special requirements must be provided accurately. Changes can affect vehicle allocation, price and operational feasibility.

Vehicle images and capacity descriptions are illustrative categories. Exact makes, models, seating layouts and features vary by supplier. Essential requirements must be confirmed in writing before payment.

Customers are responsible for providing sufficient time for airport, rail, event and other time-critical journeys. Traffic, road closures, security controls, weather and other external factors can affect travel time.

Cancellation, amendment, refund and supplier-specific conditions are governed by the final booking documentation. If there is any conflict between these general website terms and confirmed booking terms, the confirmed booking-specific terms take precedence.